Complaints procedure.
SAIG is committed to the careful and impartial handling of complaints and objections. This procedure describes how to submit a complaint and how it will be handled.
Last updated: [date] · version [to be completed]
1. What you can submit a complaint about
You may submit a complaint about the examination, the certification decision, the way you were treated, or the use of the SAIG quality mark by third parties.
2. How to submit
Submit a complaint in writing via contact@saig.nl, stating your name, contact details, and a description of the complaint.
3. Handling
- You will receive an acknowledgement of receipt within [n] working days.
- The complaint is handled by a board member who was not involved in the matter, ensuring the board's impartiality.
- You will receive a reasoned decision within [n] weeks.
4. Objection to an exam result
An objection to an examination result or certification decision may be lodged with the board within [n] weeks of notification. The objection is handled by a board member who was not involved in the original decision.
5. Appeal
If you disagree with the outcome, you may lodge an appeal with an independent appeals committee. [To be specified.]
Note — draft text. This page shows the structure and placeholders. The definitive legal text will be established by the SAIG staff before go-live.